Frequently Asked Questions

Discover everything you need to know about our luxury fragrances and services.

Are your fragrances authentic?

Yes, every fragrance sold on our official store is 100% authentic, crafted with the finest ingredients and bottled in France or the UK according to our heritage standards.

What is your shipping policy?

We offer complimentary standard shipping on all orders. Expedited shipping options are available at checkout for those who wish to receive their signature scent sooner.

Can I return a fragrance if I don't like the scent?

We accept returns of unopened and unused products in their original cellophane packaging within 30 days of purchase. We recommend using the complimentary sample included with your order to test the scent before opening the full-size bottle.

Do you offer international shipping?

Currently, we ship to a select range of countries. Please refer to our shipping destination menu at the bottom of the page to see if we deliver to your specific region.

How should I store my Creed fragrance?

To preserve the integrity of the natural ingredients, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.